rtp jili Privacy Policy

This Privacy Policy ("Policy") describes how rtp jili ("rtp jili", "the Platform", "we", "us", "our") collects, stores, uses, and protects the personal data of individuals ("Player", "User", "you") who access or use the online casino and sports betting platform operated at rtp-jili.net. This Policy forms part of the overall agreement between you and rtp jili and should be read alongside our Terms & Conditions and Responsible Gaming policy.

rtp jili is committed to protecting the privacy and personal data of all players. We recognise that you entrust us with sensitive personal and financial information when you register and use our platform, and we take that responsibility seriously. This Policy is designed to give you clear, honest, and complete information about our data practices so that you can make informed decisions about your use of rtp jili.

This Policy applies to all personal data collected through:

• The rtp jili website at rtp-jili.net and any associated subdomains.
• The rtp jili mobile application, where available.
• Communications you initiate with rtp jili via live chat, email, or other support channels.
• Interactions with rtp jili promotional materials or third-party platforms that direct traffic to rtp-jili.net.

This Policy does not apply to the data practices of third-party game providers (such as JILI, Pragmatic Play, Evolution Gaming, Ezugi, or Spribe) or third-party payment processors (such as bKash, Nagad, or Rocket). Those parties operate under their own independently applicable privacy policies, and rtp jili is not responsible for their data handling practices. However, rtp jili takes care to partner only with reputable providers whose data practices meet acceptable standards.

rtp jili collects personal data across several categories depending on your level of interaction with the platform. The table below summarises the main categories of data collected, the source of that data, and the legal basis under which it is processed.

Special Category Data

rtp jili does not intentionally collect special category personal data (such as health information, religious beliefs, political opinions, or biometric data) unless you voluntarily disclose such information in the context of a responsible gaming self-exclusion request or a formal dispute submission. Any such data disclosed in those limited contexts is handled with heightened care and is used only for the specific purpose for which it was disclosed.

Data From Minors

rtp jili does not knowingly collect or process the personal data of individuals under the age of 18. If we become aware that a person under 18 has provided personal data to rtp jili, that data will be deleted promptly and the associated account will be permanently closed. If you believe a person under 18 has registered with rtp jili, please contact us immediately at [email protected].

rtp jili uses the personal data it collects only for legitimate, clearly defined purposes. We do not use personal data in ways that are incompatible with the purpose for which it was originally collected. The primary purposes for which rtp jili processes your data are as follows:

Account Management

Your identity and contact data are used to create and manage your rtp jili account, verify your identity, process your rtp jili Login requests, and communicate essential account-related notifications such as security alerts, deposit confirmations, and withdrawal status updates.

Payment Processing

Financial data is used to process deposits via bKash, Nagad, Rocket, Upay, SureCash, Visa, and Mastercard, and to process withdrawal requests to your verified payment accounts. rtp jili passes the minimum necessary financial data to its payment processing partners to complete each transaction.

Identity Verification (KYC) and AML Compliance

Identity documents and financial transaction data are processed to fulfil our Know Your Customer (KYC) obligations and to comply with anti-money laundering (AML) requirements. This processing is mandatory — without it, we are unable to process withdrawals or verify your eligibility to use the platform.

Responsible Gaming Monitoring

Behavioural data (including session frequency, bet volume, and deposit patterns) is analysed to identify indicators of problem gambling. Where such indicators are detected, rtp jili may proactively contact the player to offer responsible gaming resources or apply protective limits in accordance with our Responsible Gaming policy.

Fraud Prevention and Platform Security

Technical and behavioural data is used by rtp jili's fraud prevention systems to detect and prevent unauthorised account access, bonus abuse, collusion, money laundering, and other prohibited conduct described in the Terms & Conditions.

Marketing Communications

Where you have provided explicit consent during registration or through your account settings, rtp jili may send you promotional communications about new games, bonuses, seasonal offers (such as Eid promotions or Pohela Boishakh specials), and cricket betting events including BPL, IPL, and ICC tournaments. You may withdraw your consent to marketing communications at any time by updating your account preferences or by contacting support.

Platform Improvement

Aggregated and anonymised behavioural data is used to improve the performance, usability, and content of the rtp jili platform. This processing involves no individual-level identification and is conducted in rtp jili's legitimate interest as a platform operator.

rtp jili uses cookies and similar tracking technologies on its platform to ensure the site functions correctly, to remember your preferences, and to gather analytics data that helps us improve the service. A cookie is a small text file placed on your device by a website you visit. Cookies cannot execute code and do not carry viruses.

Types of Cookies Used

Managing Your Cookie Preferences

You can manage your cookie preferences through your web browser settings at any time. Most modern browsers allow you to block or delete cookies entirely, to block third-party cookies specifically, or to alert you when a cookie is being set. Please note that disabling strictly necessary cookies will impair the functionality of the rtp jili platform — in particular, you will not be able to maintain a logged-in session without session cookies enabled.

Specific cookie management instructions for the most widely used browsers in Bangladesh are available via those browsers' official help documentation. rtp jili does not control the cookie practices of third-party game providers embedded within the platform. Those providers' cookies are governed by their own privacy policies.

rtp jili does not sell, rent, or trade your personal data to third parties. Your data is shared with external parties only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose.

Payment Processing Partners

To process deposits and withdrawals, rtp jili shares the minimum necessary financial and identity data with our payment processing partners — including bKash, Nagad, Rocket, Upay, SureCash, Visa, and Mastercard. Each of these partners operates under its own privacy and data security framework. rtp jili does not store your full card numbers or mobile banking PINs — these are handled directly by the respective payment providers through their own secure infrastructure.

KYC and Identity Verification Providers

rtp jili may use third-party identity verification services to assist with the KYC process. These services receive a copy of your identity document and, in some cases, your selfie photograph, solely for the purpose of verifying your identity. Verification results are returned to rtp jili and the raw document data is not retained by rtp jili beyond the verification process.

Game Content Providers

Third-party game providers (including JILI, Pragmatic Play, NetEnt, Microgaming, Evolution Gaming, Ezugi, and Spribe) receive your anonymised player session token to deliver game content. They do not receive your full name, mobile number, or financial data. Game providers receive only the technical session data necessary to render the game, track your bet within the game session, and return the result to the rtp jili platform.

Fraud Prevention and Security Services

rtp jili may share technical data (such as IP addresses and device fingerprints) with third-party fraud detection and cybersecurity service providers to protect the platform against unauthorised access, DDoS attacks, and automated abuse. This sharing is conducted under data processing agreements that restrict the use of such data to fraud prevention purposes only.

Legal and Regulatory Disclosure

rtp jili may disclose personal data to law enforcement agencies, regulatory authorities, or courts where required to do so by a valid and legally enforceable court order, subpoena, or regulatory directive. In such cases, rtp jili will disclose only the data specifically required by the order and will, where legally permitted, notify the affected player that such a disclosure has been made.

rtp jili retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or for as long as required by applicable legal, regulatory, or contractual obligations. The following retention schedules apply:

• Account and Identity Data: Retained for the duration of your active account relationship with rtp jili, plus a minimum of 5 years following account closure. This retention period supports our AML compliance obligations and our ability to respond to disputes or legal claims arising from past account activity.
• Financial Transaction Records: Retained for a minimum of 7 years from the date of the transaction, in line with financial record-keeping standards applicable to online payment platforms.
• KYC Documents: Retained for the duration of your account relationship plus 5 years following closure. Original document files are stored in encrypted form and access is restricted to authorised compliance personnel only.
• Behavioural and Session Data: Retained in identifiable form for 24 months. After 24 months, session data is anonymised and may be retained indefinitely for aggregated statistical purposes.
• Support Communications: Live chat transcripts and email correspondence are retained for 3 years from the date of the interaction, to support quality assurance and dispute resolution.
• Marketing Preference Records: Records of your consent to or withdrawal from marketing communications are retained for 5 years to demonstrate compliance with consent obligations.

When personal data has reached the end of its applicable retention period, rtp jili securely destroys or anonymises it in accordance with our internal data disposal procedures. Deletion requests submitted by players under Section 7 are processed in accordance with these retention schedules — certain data categories cannot be deleted ahead of schedule where legal retention obligations apply.

As a player on the rtp jili platform, you hold the following rights with respect to your personal data. rtp jili is committed to responding to all valid data subject requests within 30 days of receipt. In cases of particular complexity, rtp jili may extend this period by a further 30 days, in which case you will be notified of the extension and the reason for it.

Right of Access

You may request a copy of all personal data that rtp jili holds about you. This is sometimes called a Subject Access Request (SAR). Upon verification of your identity, rtp jili will provide a structured summary of your data in a readable format, including the categories of data held, the purposes for which it is processed, and any third parties to whom it has been disclosed.

Right to Rectification

If any personal data rtp jili holds about you is inaccurate or incomplete, you have the right to request that it be corrected. For straightforward corrections (such as a misspelled name or an outdated email address), you may update this directly through your account settings. For changes to identity data that has been KYC-verified, a formal rectification request must be submitted with supporting documentation.

Right to Erasure

You may request that rtp jili delete your personal data — commonly referred to as the "right to be forgotten". rtp jili will honour erasure requests where the data is no longer necessary for its original purpose, where you withdraw consent (for consent-based processing), or where the data has been unlawfully processed. Erasure requests cannot override mandatory legal retention obligations such as the 5-year AML record-keeping requirement. In such cases, rtp jili will delete the data at the earliest point permitted by law.

Right to Restriction of Processing

You may request that rtp jili restrict the processing of your personal data while a dispute about its accuracy or lawfulness is being resolved. Data subject to a restriction will not be processed for any purpose other than storage until the restriction is lifted.

Right to Data Portability

For data that you provided directly and that is processed on the basis of consent or contract performance, you have the right to receive that data in a structured, commonly used, machine-readable format (such as CSV or JSON) so that it can be transferred to another service provider of your choice.

Right to Object

You may object at any time to the processing of your personal data for direct marketing purposes. Upon receipt of a valid marketing objection, rtp jili will cease all marketing communications to you within 5 business days. You may also object to processing conducted on the basis of legitimate interest, though such objections are subject to balancing assessment.

How to Exercise Your Rights

To exercise any of the rights described above, submit a written request to the rtp jili support team via email at [email protected] (please type this address directly into your email client — it is displayed as plain text only and is not a clickable link). Include your account username and a clear description of the right you wish to exercise. rtp jili may request identity verification before processing your request to ensure that data is not disclosed or modified in response to fraudulent requests.

rtp jili implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, or destruction. While no online platform can guarantee absolute security against all conceivable threats, rtp jili's security infrastructure is designed to meet the standards expected of a reputable online gaming platform serving the Bangladesh market.

Technical Measures

• SSL/TLS Encryption: All data transmitted between your browser or app and the rtp jili servers is encrypted using SSL/TLS protocols. The padlock icon in your browser's address bar confirms this encryption is active.
• Encrypted Data Storage: Sensitive data at rest — including identity documents, financial records, and password hashes — is stored using AES-256 encryption. Plaintext storage of passwords is strictly prohibited.
• Password Hashing: User passwords are never stored in recoverable form. rtp jili uses industry-standard one-way hashing algorithms with salting to store password credentials.
• Two-Factor Authentication (2FA): SMS-based 2FA is available for all accounts and is strongly recommended. When enabled, your registered mobile number receives a one-time code each time a login is attempted from an unrecognised device.
• Firewall and Intrusion Detection: rtp jili's server infrastructure is protected by enterprise-grade firewalls and continuous intrusion detection systems that monitor for anomalous access patterns in real time.

Organisational Measures

• Access to personal data is restricted to rtp jili staff and authorised contractors on a strict need-to-know basis. Access rights are reviewed regularly and revoked promptly upon staff departure.
• All personnel with access to player personal data are subject to confidentiality obligations under their employment or service contracts.
• rtp jili conducts periodic internal security reviews and vulnerability assessments of its platform infrastructure.
• A documented data breach response plan is maintained and tested regularly. In the event of a confirmed data breach that poses a risk to your rights, affected players will be notified promptly.

rtp jili reserves the right to update or amend this Privacy Policy at any time. Changes may be made to reflect updates to our platform features, new legal or regulatory requirements, changes in our data processing practices, or feedback from players and data protection authorities.

When material changes are made to this Policy, rtp jili will notify registered players by one or more of the following methods:

• A prominent notice displayed on the rtp jili platform homepage or login screen for a minimum of 7 days following the update.
• An in-platform notification delivered to your account message centre.
• An email to your registered email address, where email communication has been enabled in your account settings.

The updated Policy will carry a revised effective date at the top of this page. Your continued use of rtp jili after the effective date of any amendment constitutes your acceptance of the updated Policy. If you do not agree with the updated Policy, you must stop using the platform and contact support to close your account before the effective date of the changes takes effect.

Minor amendments — such as typographical corrections, clarifications that do not substantively alter any provision, or the addition of new payment method names to existing lists — may be made without advance notice and take effect immediately upon publication on this page.

If you have any questions, concerns, or requests relating to this Privacy Policy or to rtp jili's data processing practices, please contact our support team using the details below. All privacy-related enquiries are handled in English and are treated with strict confidentiality.

Support Email

Send your privacy enquiry to: [email protected]

Please note that this address is displayed as plain text only and is not a clickable link. Type it directly into your email client. Include your account username, a clear description of your enquiry or request, and — for data subject requests — a copy of a valid identity document to allow us to verify your identity before processing the request.

Response Times

rtp jili aims to acknowledge all privacy-related enquiries within 24 hours of receipt and to provide a substantive response within 5 business days for general enquiries, or within 30 days for formal data subject requests. Our support team operates on Bangladesh Standard Time (BST, UTC+6), 24 hours a day, 7 days a week, 365 days a year.

Live Chat

For urgent privacy concerns — for example, if you believe your rtp jili account has been accessed without your authorisation — you may also reach our support team via the live chat function within your logged-in rtp jili account. Live chat is available 24/7 and is the fastest channel for time-sensitive matters.