Responsible Gaming
at rtp jili

rtp jili believes that gambling should always be an enjoyable leisure activity — something players engage in for entertainment, within their means, and with a clear understanding of the risks involved. For the vast majority of our players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and every other part of Bangladesh, that is exactly how they experience it. However, rtp jili also recognises that for a minority of players, gambling can become problematic, and we take our responsibility to those players very seriously.

Our responsible gaming programme is built on three core principles: prevention, intervention, and support. Prevention means giving every player the tools and information they need before a problem develops. Intervention means using data and monitoring to identify players who may be showing signs of difficulty, and reaching out proactively. Support means ensuring that players who need help — whether from rtp jili's team or from an external organisation — can access it quickly and without stigma.

This page explains all of the responsible gaming features available to rtp jili players, how to activate each one, and where to seek additional help if gambling is affecting your life or the lives of those around you. Please read it carefully. If anything on this page prompts concern about your own gambling behaviour, we encourage you to reach out to our 24/7 English support team immediately.

rtp jili is strictly an adults-only platform. Access to any part of the rtp jili platform — including browsing, registering, depositing, playing, or withdrawing — is permitted only for individuals who are 18 years of age or older at the time of registration. This is a non-negotiable policy that applies to every player regardless of their location within Bangladesh or the payment method they use.

How We Verify Age

Every rtp jili account is subject to identity verification (KYC) before withdrawals are processed. Accepted identity documents for Bangladeshi players include the National Identity Card (NID), a valid passport, or a birth certificate accompanied by a secondary proof of identity. If the date of birth confirmed by the KYC document indicates that the player is under 18, the account is suspended immediately and all transactions are reversed.

Protecting Young People at Home

If you share a device, a mobile phone, or a computer with a young person, we strongly recommend taking the following precautions to prevent underage access to rtp jili and similar platforms:

• Always log out of your rtp jili account after each session, especially on shared devices.
• Never save your rtp jili Login credentials in a shared browser or on a device accessible to under-18s.
• Consider installing parental control software such as Google Family Link or similar tools available on Android devices popular in Bangladesh.
• Have open conversations with young people in your household about the risks of gambling and why it is restricted to adults.

rtp jili provides a comprehensive set of account-level tools that allow you to manage how, when, and how much you gamble. These tools are accessible directly from your account settings panel at any time and are free to use. You do not need to contact support to activate most of these features — they are designed to be quick and frictionless so that you can act in the moment when you feel you need to.

Self-exclusion is the most powerful responsible gaming tool available on rtp jili. When you request a self-exclusion, your account is suspended for the duration you choose, and all marketing communications from rtp jili to your email address and mobile number are stopped immediately. You will not be able to log in, place bets, make deposits, or access any part of the platform during the exclusion period.

How to Request Self-Exclusion

To request a self-exclusion on rtp jili, contact our support team by the following channel:

• Email: Send a request to [email protected] (plain text — not a clickable link). Include your account username, your date of birth, and the self-exclusion period you are requesting.
• Live Chat: Speak directly with a support agent via the live chat function within your logged-in account. Our team is available 24 hours a day, 7 days a week, on Bangladesh Standard Time (BST, UTC+6).

Once a self-exclusion request is received, it is processed within 24 hours. You will receive a written confirmation to your registered email address confirming that the exclusion is active. During the exclusion period, your account balance is preserved and will be available for withdrawal after the period ends (or immediately, in cases of financial hardship — contact support with documentation).

Available Exclusion Periods

• 6 months — recommended for players who need a meaningful break to reset.
• 1 year — suitable for players who recognise a recurring pattern and want extended distance from gambling.
• 5 years — for players experiencing significant gambling-related harm.
• Permanent — for players who have made a firm decision never to gamble again. Permanent exclusions cannot be reversed under any circumstances.

One of the most practical ways to keep gambling within your personal budget is to set a deposit or spending limit on your rtp jili account. rtp jili strongly encourages all players — not just those experiencing difficulty — to set these limits as a baseline financial discipline before they start playing. Knowing exactly what you can afford to spend before you open a game is far more effective than trying to stop once you are in the middle of a session.

Deposit Limits

A deposit limit restricts the total amount of money you can add to your rtp jili account via bKash, Nagad, Rocket, Upay, SureCash, Visa, or Mastercard within a rolling 24-hour, 7-day, or calendar-month window. Once your limit is reached, further deposit attempts will be declined until the rolling window resets. For example:

• A daily deposit limit of ৳2,000 means you cannot deposit more than ৳2,000 across all payment methods combined within any 24-hour period.
• A weekly deposit limit of ৳10,000 means you cannot deposit more than ৳10,000 across any rolling 7-day period.
• A monthly deposit limit of ৳30,000 means you cannot deposit more than ৳30,000 within a calendar month.

Multiple limit types can be active simultaneously. If you set both a daily limit of ৳2,000 and a monthly limit of ৳30,000, both caps are enforced independently — whichever is reached first will block further deposits until it resets.

Loss Limits

A loss limit caps the amount you can lose (net losses after winnings are credited) within a rolling period. This is particularly useful for players who want to protect their bankroll against a sustained losing streak. Once your net loss within the period reaches the cap, further wagering is suspended until the window resets.

How to Set or Adjust Your Limits

Log in to your rtp jili account, navigate to Account Settings, and select the Responsible Gaming section. From there you can set, view, or reduce your active limits immediately. To increase a limit, submit the change and wait for the mandatory 7-day review period before the higher limit takes effect.

Problem gambling — sometimes called gambling disorder — is a recognised behavioural condition in which an individual's gambling activity causes significant harm to themselves or to those around them. It does not require a person to gamble every day or to lose large sums of money. The defining characteristic is that gambling has ceased to be a form of entertainment and has instead become something that negatively impacts a person's finances, relationships, mental health, work, or daily functioning.

Problem gambling can develop gradually. Many players who eventually seek help report that they did not notice the early warning signs, or that they noticed them but dismissed them as temporary. rtp jili encourages all players to be honest with themselves and to watch for the following indicators:

Early Warning Signs

• Spending more time or money gambling than you originally planned.
• Thinking about gambling frequently when you are not playing — planning your next session, replaying past losses, or calculating how to win back money.
• Using gambling as a way to escape stress, loneliness, anxiety, or difficult life events.
• Feeling irritable, restless, or anxious when you try to stop or cut back.
• Lying to family members or friends about how much time or money you spend on rtp jili or other gambling platforms.
• Chasing losses — continuing to gamble after losing in an attempt to win back the money lost.

Serious Warning Signs

• Borrowing money — from family, friends, or financial services such as mobile credit — to fund gambling activity.
• Gambling with money that was set aside for essential household expenses, such as rent, food, utilities, or school fees.
• Selling personal possessions to fund gambling.
• Neglecting work, studies, or family responsibilities because of gambling.
• Experiencing significant depression, anxiety, or thoughts of self-harm related to gambling losses.

Recognising the signs of problem gambling in yourself takes honesty and courage. Recognising them in someone you care about requires sensitivity. If you are concerned about a friend or family member in Bangladesh whose gambling behaviour seems to be causing harm, our support team can provide guidance on how to approach the conversation and what help is available.

The questions below are drawn from widely used responsible gaming self-assessment frameworks. They are intended to help you reflect honestly on your gambling behaviour. There are no right or wrong answers — the purpose is to help you assess your own relationship with gambling and decide whether any action is appropriate.

If you believe gambling is becoming a problem for you or someone close to you, you do not have to face it alone. rtp jili's support team is available 24/7 and can help you activate any protective tool on your account — including immediate self-exclusion — without judgment. Beyond our internal support, we also encourage players to seek guidance from professionals who specialise in gambling-related harm.